Summary

Manage production operations, ensuring jobs are completed according to SERVPRO production processes and procedures. Manage and improve customer satisfaction, including the resolution of customer complaints.

Primary Roles/Responsibilities

Lead a team of technicians as they respond to and manage fire, water and mold losses
Communicate with property owners and insurance adjusters
Project estimating, job costing and quality control
Create and/or review job scopes and ensure accuracy and clarity
Ensure job processes and procedures are followed
Network and build relationships with Centers of Influence
Manage production staff as necessary
Oversee or manage storm and large loss jobs
Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently and within compliance
Necessary Experience/Skill Set

Valid driver's license with good driving record
High school diploma/GED
Advanced computer skills
3 years' experience in fire and water restoration industry preferred
Ability to pass a criminal history background check
Effective written and oral communication
Intermediate math skills
IICRC certifications preferred
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawls spaces, attics)
Ability to sit/stand/walk for prolonged periods of time
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning products/chemicals
Ability to travel locally and out of state when necessary
Formal Education/Training

Minimum of HS diploma preferred
Hours

 40 hours/week, with the flexibility to work overtime, after-hours and on-call rotation when required